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Shipping & returns

Returns & Exchanges

If you have any questions on fitment of parts, clothing, or anything we sell, please reach out to us. We are more than happy to help you get the right item, the first time. We have humans in the shop that know just about everything there is to know about mountain bikes and would be stoked to get you exactly what you need.

Returns of bike parts are only accepted within 30 days of when you receive your order. We will only refund returns of parts with all original packaging, materials, and any tags still attached.

Your order must be returned in the same shipping materials as you received it from us. Please do not ship anything back in the manufacturer's box with any shipping labels or writing on the product's box. If the item has been installed or used, or if the package is missing original materials, or if the product box's quality has been reduced there will be a restocking fee since that item will not be able to be resold as new.

Clothing, Gloves, Pads, Etc: If you purchasing things you wear, try it on, wear it around the house, but leave the tags on until you are positive you want to keep it.

Mounting Hardware, Dropper Posts: If you are not sure if your mounting hardware or dropper post will fit you or your bike, please reach out to us and we will make sure you get the right fit the first time. If you mount either of these on your bike, you may be subject to a restocking fee*.

Coil Spring: If the coil has been installed on the shock, we may not be able to accept it as a return. In the event that we cannot accept it as a return, you may be subject to a restocking fee*. Before purchasing your coil, we can help you ensure you find the right one for you and your bike. Please watch this video here as we go into detail on how to choose the correct one. If you still have questions, please contact us.

International Returns and Exchanges: Generally, we do not accept international returns and exchanges. Due to import laws, we cannot send a return label across international borders. If you are willing to assume full responsibility of returning the products to us (taking it to local postal service, paying for shipping, etc) we may be able to make exceptions. Please contact us if you live outside of the U.S. of A and would like to make a return or exchange AND are willing to assume responsibility of returning the product to us.

Exchanges: For exchanges we are only able to exchange the same style for a different color or size. If you would like a different item, place an order for the new item and complete the return form for a refund.

*Restocking Fee: Items that have been mounted on your bike, even if they have not been ridden, may be subject to a restocking fee. Even just mounting a shock, coil spring, dropper post, etc will leave signs of use, even if it has not been ridden, and we won't be able to sell it as new.

We ship out orders as fast as we possibly can, and from the time you place your order to the time you receive a tracking number, we're hard at work getting your order together!

Orders Ship within 1-3 Business days, however Most orders placed before 3pm PST will be shipped same day.

Most of the carriers we use pick up packages from our shop at 3pm PST, therefore that is our shipping cutoff for that day.

FREE Shipping on orders over $50 does not apply to oversized items: Complete Bikes, Frames and Wheels. Our FREE Shipping is only applicable for orders being shipped within the continental USA (This excludes; Alaska, Hawaii, and US Territories).

When free shipping is selected we will ship your order with the carrier of our choosing that will deliver your order within 2-6 business days. If you would like to make special shipping instructions, please give us a call before placing your order to arrange that.
 

 

Orders that require going through our service department (custom travel changes, cutting handlebars, custom wheel builds, etc) may not ship in 1-3 business days as they will enter our service department queue. If you are worried about not receiving your order in time, please give us a call for current timelines.

 

Some parts and bikes must be special-ordered into the shop, or in some cases, drop-shipped to you straight from the manufacturer. We will contact you immediately if your order contains an item which is special-order and requires a delay in shipping time.