Grizzly Cycles Shipping Policy

We strive to ship orders as quickly as possible. Most orders placed before 3 PM PST will ship the same day, while others will typically ship within 1-3 business days.

Shipping Guidelines

• Shipping Cutoff: Our shipping cutoff is 3 PM PST, as carriers typically pick up packages at that time.
• Free Shipping: Free shipping is available for orders over $99. However, it does not apply to oversized items such as complete bikes, frames, and wheels. This offer is only valid for shipping within the continental U.S. (excluding Alaska, Hawaii, and U.S. territories).
• Shipping Carrier: For free shipping, we will choose the carrier that can deliver your order within 2-6 business days. If you have specific shipping instructions, please contact us before placing your order.
• Custom Orders: Orders requiring service department attention (e.g., custom travel changes, handlebar cutting, custom wheel builds) may take longer to ship. Please call us for current timelines if you're concerned about delivery timing.

Complete Bike & Oversized Item Shipping

• We offer shipping for complete bikes and oversized items. However, buyers are responsible for all associated shipping costs.
• We ship exclusively through Bikeflights.com, a trusted service for bicycle shipping. You can select as much or as little insurance as you desire.
• Before the bike ships, the shipping invoice must be paid in full. We will provide the invoice with all applicable charges for your review and payment before proceeding with shipment.

Special Orders

Some parts and bikes may be special-ordered or drop-shipped directly from the manufacturer. In such cases, we will notify you immediately of any delays.

Important Notes

• P.O. Boxes: Grizzly Cycles does not ship to P.O. Boxes.

Refund Policy

At Grizzly Cycles, we want you to feel confident in your purchases. If you're not completely satisfied with your order, please reach out—we're here to help.

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Please note: It may take 7–10 business days for the refunded amount to appear on your account, depending on your bank or credit card provider.

If you haven’t received your refund after that window, first check with your financial institution. If you still need help, feel free to contact us at [email protected]

Disclaimer: Non-Refundable Booking Policy

Thank you for choosing Grizzly Cycles for your adventure. Please be aware that all bookings for our tours are non-refundable. Once your reservation is confirmed, the payment made is final and cannot be refunded under any circumstances.

We recommend reviewing your schedule carefully before making a booking. If you need to modify your reservation, we will do our best to accommodate changes based on availability—but please note that this does not guarantee a refund.

By proceeding with your booking, you acknowledge and accept our non-refundable policy. If you have any questions, please feel free to contact us before finalizing your reservation.

Thank you for choosing Grizzly Cycles—your adventure starts here!